Frequently asked questions
If you have any question(s) about us or our services, you have come to the right place. Below we have answered some of the most frequently asked questions. You might find your answer here. If not, contact our support team via our live chat on the home page.
Our aim is to bring Africa closer to the global digital marketplace by fostering international relationships and facilitating transactions between African businesses and their international counterparts.
We strive to serve B2B, B2C, and C2C. We want to enhance the shopping experiences of buyers and sellers across the globe.
Once you place your order, we will send you an email with your order shipping and tracking details. Simply log on to the shipping company’s website and use the Shipment ID to track your order during transit.
The shipment arrival depends on multiple factors like:
- High volumes of orders
- Holidays, among others
However, the estimated delivery date is provided with the purchase acknowledgment email.
If the shipment is delayed, make sure you track your package on the shipping company’s website. Also, make sure you check your shipping address. Sometimes incorrect shipping details can cause a shipment to be returned/delayed.
For complete details, we advise you to visit our returns page. Also, read the policy carefully before you place your order. A read through our returns policy will give you a good idea of how you can claim your refund and the processes involved.
Yes. However, these are only on:
- Undelivered products
- Faulty or damaged items
Furthermore, the period to request for a refund is 14 days from the delivery date. No refund requests shall be entertained after the deadline.
To become a seller, you have to first register with us.
- Go to the ‘sell on’ page and click on ‘become a seller.’
- Fill in your registration details, and submit them. Once you register, you will get your login and password.
- Use it to sell your products or services via our online marketplace.
